Frequently Asked Questions

MachGen is an AI training and inference platform purpose-built to run next-generation diffusion models with ultra-low latency and dramatically lower cost. It is optimized for image and video generation, visual perception, and emerging world models - helping developers and enterprises deploy these workloads at production scale.

If speed, quality, and cost matter to you, MachGen is built for you. MachGen serves a broad range of users: developers and AI agents who want simple API access to top models, prosumers and hobbyists who need high-quality video generation on demand, and enterprises that require a fully optimized inference stack for their own proprietary models.

Simply create an account, purchase credits, and start generating or calling our API immediately - no infrastructure setup required. If you're an enterprise customer looking to deploy the MachGen Platform (either self-hosted, or on MachGen Cloud), reach out to our team via the Contact page. We'd love to talk to you.

MachGen goes deeper: our engineering team optimizes the entire inference stack, from kernel-level GPU utilization to batching and scheduling, to deliver inference speeds and costs that off-the-shelf deployments simply can't match. We then offer that optimized stack to you, either via a serverless API or deployed directly in your environment.

Not at all. MachGen Serverless is designed for simplicity: pick a model, send a prompt, receive your output. Our REST API and documentation make integration straightforward for any developer. For enterprises leveraging the full MachGen Platform, our technical team works alongside yours to handle the optimization and deployment.

MachGen Serverless gives you instant, pay-as-you-go access to our full suite of optimized video generation models via a simple API. You purchase credits and spend them across any model. No commitment, no infrastructure to manage. It's ideal for developers, agents, and anyone who wants world-class video generation without the operational overhead. If you're interested in an enterprise contract, please contact us.

MachGen Platform is our enterprise offering. We optimize the inference stack for your specific models and use case, then deploy it in the configuration that suits your business: MachGen Cloud (fully managed by us) or Customer-hosted (deployed inside your own infrastructure). The result is dramatically better latency and cost than running standard model deployments.

Credits are the currency of MachGen Serverless. Each API call deducts credits based on the model used, the output resolution, and other parameters like image resolution or duration of generated video. You'll see the price once you've selected the model and input/output parameters. Credits never lock you into a single model. Use them on any model available on MachGen.

We accept all major credit and debit cards for credit purchases. Enterprise customers can arrange invoiced billing.

MachGen supports a highly curated selection of open and partner video generation models that offer superb price-performance ratio. We continuously evaluate new models for inclusion. If you have a model you'd like us to consider offering, please reach out. We look forward to hearing from you.

For open models, significantly faster than standard deployments. Our inference optimizations deliver speedups of up to 10x compared to vanilla deployments. We're able to serve many of these at a much lower cost as well. Exact numbers vary by model. We frequently publish blogs about our optimizations, so be sure to check out our blogs.

Supported resolutions and output lengths vary by model. Most models support 720p output, with select models reaching 4K. Video durations typically range from 3 to 15 seconds per generation. Full per-model specs can be seen once you select a model to generate an output.

Yes. This is the core value proposition of MachGen Platform. We can integrate our optimized inference stack with your proprietary / fine-tuned models. We handle the engineering complexity so you can focus on your product.

See "How fast is video generation on MachGen?" above.

MachGen Platform offers two deployment paths: MachGen Cloud, where we manage the full deployment so your team can focus on product growth; and Customer-hosted, where we deploy the optimized inference stack directly inside your own cloud environment or data center, giving you full control over data residency and security.

We take data privacy seriously. We never use inputs and outputs processed through MachGen Serverless to train or fine-tune any models. For enterprise customers on Customer-hosted deployments, your data never leaves your infrastructure. For MachGen Cloud deployments, your data is not accessible to anyone outside of authorized personnel in your organization. For added peace of mind, we offer dedicated single-tenant environments on request.

We are actively working toward SOC 2 Type II certification. Enterprise customers with specific compliance requirements should reach out to discuss our current controls and roadmap.

Yes. MachGen Platform Enterprise Agreements include service level agreements covering uptime, response time, and support. The specific terms depend on your deployment configuration. Contact our team to discuss SLA options.

Reach out to our team via the Contact page. We'll schedule a call to understand your models, use case, and scale requirements, then scope an engagement. We do all of the heavy lifting.

Yes. High-volume users and teams can access discounted credit bundles. Enterprise Platform customers receive custom pricing. Contact us to discuss volume pricing that fits your usage.